Privacy Policy

This Privacy Policy explains how Perspective Consultancy Limited (“we,” “us,” “our,” or the “Company”), a consultancy firm registered and operating under the laws of the Republic of Uganda, collects, processes, uses, discloses, and safeguards personal information in connection with our website, online services, and related platforms (collectively, the “Services”).

We are committed to protecting the privacy rights of all users and stakeholders. This Privacy Policy explains how we handle personal information in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the Uganda Data Protection and Privacy Act, 2019.

1. Information We Collect

1.1 Personal Information Provided Voluntarily by Users

We collect personal information that you voluntarily provide to us through various channels and interactions with our website and services. This information is collected when you engage with us in any of the following ways: completing and submitting contact forms available on our website; communicating with us via electronic mail; registering for our consultancy services, training programmes, or public events; subscribing to our newsletters, industry updates, or other communications; providing feedback, testimonials, or reviews about our services; or otherwise choosing to share information with us.

The types of personal information we may collect through these voluntary disclosures include, but are not limited to: your full name, personal and professional email addresses, telephone and mobile phone numbers, the name and nature of your organisation or employer, your job title and professional designation, your geographical location and postal address, your areas of professional interest and expertise, and any other information that you elect to provide to us in your discretion.

1.2 Information Automatically Collected Through Your Interactions with Our Website

When you access and navigate our website, we automatically collect certain technical and behavioural information about your device, browsing activities, and interactions with our online content.

This automatically collected information includes, but is not limited to: detailed device information such as the type and model of your device, the brand and version of your web browser, your operating system and its version, your device’s unique identifiers, and whether you are accessing the website from a desktop computer, tablet, or mobile device.

Additionally, we collect network-related information including your Internet Protocol (IP) address, which may be used to determine your approximate geographical location and internet service provider.

We also collect information about your browsing behaviour and activities on our website, including the specific pages you visit, the duration and frequency of your visits to particular pages, the sequence in which you navigate between pages, the links and buttons you click, the forms you interact with, the search terms you use if our website includes a search function, and the content you view.

This information is collected through various technologies, including server logs, cookies, pixel tags, web beacons, and similar tracking mechanisms.

1.3 Information Received from Third Parties and External Sources

We may receive information and personal data about you from third-party sources and external partners, provided that such sharing is lawful and compliant with applicable data protection regulations.

This may occur when you have explicitly authorised or consented to the sharing of your personal information with our organisation by a third party, when our business partners, affiliates, or associated organisations provide us with information about you in the context of collaborative initiatives or joint ventures, when publicly available sources contain information about you that is relevant to our services, or when service providers acting on our behalf collect information about you with your knowledge and consent.

All information received from third parties is processed in accordance with the same data protection standards and principles that we apply to information we collect directly.

2. Legal Basis for Processing Personal Data

In accordance with the provisions of Article 6 of the General Data Protection Regulation (GDPR) and relevant provisions of Uganda’s data protection legislation, we process your personal data only when we have a valid legal basis to do so.

Our processing activities are based on one or more of the following lawful grounds: your explicit and informed consent, which is freely given, specific, informed, and unambiguous; the necessity to process your data in order to perform a contract to which you are a party or to take steps at your request prior to entering into such a contract; compliance with legal obligations to which Perspective Consultancy is subject under applicable law, including but not limited to tax, accounting, and regulatory requirements; protection of your vital interests or those of another natural person where processing is necessary to protect your life or health; performance of a task carried out in the public interest or in the exercise of official authority vested in Perspective Consultancy; or pursuit of legitimate interests by Perspective Consultancy, its partners, or third parties, except where such interests are overridden by your rights and interests, particularly where you are a child.

Where processing is based on legitimate interests, we conduct careful assessments to ensure that such interests are not overridden by your fundamental rights and freedoms.

3. How We Use Your Personal Information

We use the personal information we collect about you for a variety of purposes, which are clearly specified at the time of collection or are necessary for the provision and administration of our services.

The purposes for which we may use your personal data include:

• Providing and improving our services: Delivering our consultancy services, professional advice, and other offerings, and improving how they work.

• Responding to you. Handling enquiries, requests for information, and customer service needs.

• Personalising your experience — adapting our website and services to your preferences and needs.

• Communicating with you: Sharing important updates, changes to our services, new offerings, industry news, and other relevant information.

• Marketing and newsletters: Sending newsletters, industry insights, research reports, and promotional materials. You can unsubscribe from these communications at any time.

• Research and analytics: Conducting market research, statistical analysis, and analytics to better understand our users and improve the effectiveness, usability, and performance of our website and services.

• Managing our business: Maintaining records and supporting administrative, financial, and accounting activities.

• Protecting our services: Maintaining website security and preventing or detecting fraud, unauthorised access, and other unlawful activity.

• Meeting legal obligations: Complying with applicable legal and regulatory requirements in Uganda, the European Union, and other relevant jurisdictions.

• Handling legal claims: Establishing, pursuing, or defending legal claims where necessary.

• Other permitted purposes: Using your information for other purposes where you have given explicit consent or where required or permitted by law.

4. Sharing and Disclosure of Your Personal Data

4.1 General Principles Regarding Data Sharing

Perspective Consultancy is firmly committed to protecting your privacy and does not sell, lease, or trade your personal data to third parties for their independent marketing or commercial purposes.

However, we may share your personal information with carefully selected third parties in limited circumstances where such sharing is necessary for the provision of our services, required by law, or in your legitimate interest.

All recipients of your personal data are bound by strict confidentiality obligations and are contractually required to process your data only in accordance with our instructions and in compliance with applicable data protection laws.

4.2 Categories of Recipients

We may share your personal information with the following categories of recipients:

• Third-party service providers and data processors who assist us in operating our website, providing our services, conducting our business operations, or accomplishing specific tasks on our behalf, including but not limited to payment processors, payment gateway providers, email service providers, hosting and cloud infrastructure providers, analytics providers, customer relationship management systems, and IT support and maintenance providers;

• Business partners, affiliates, and associated organisations with whom we collaborate on joint ventures, partnerships, or specific projects, but only with your explicit knowledge and consent;

• Legal authorities, government agencies, regulatory bodies, and law enforcement agencies when required or permitted by applicable law, court order, subpoena, or other legal process;

• In the event of business restructuring, merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your personal data may be transferred as part of such transaction, and we will provide notice of any such change; and

• Any other recipient with your explicit prior consent for a specified purpose.

4.3 Data Processing Agreements

All third-party service providers and data processors who have access to your personal information are bound by written data processing agreements that impose strict confidentiality obligations and require them to process your personal data only in accordance with our documented instructions and in full compliance with applicable data protection laws, including GDPR and Uganda’s data protection legislation.

5. Data Retention and Deletion

Perspective Consultancy retains your personal data only for as long as necessary to accomplish the purposes for which it was collected, to fulfil the specific legal or contractual purposes outlined in this Privacy Policy, or as otherwise required by applicable law.

We maintain a documented retention policy that specifies retention periods for different categories of personal data. Generally speaking, personal information is retained in accordance with the following schedules:

• Contact information and general service inquiry data collected through website contact forms are retained for up to three years from the date of your last interaction with us, unless you request earlier deletion.

• Email addresses and contact information of newsletter subscribers are retained for the duration of your subscription and are deleted within thirty days of your unsubscription request.

• Website analytics and technical log data are retained for a maximum of twenty-four months from the date of collection.

• Personal data subject to legal, compliance, tax, or regulatory obligations is retained for the period required by applicable law, which may extend beyond these general retention periods.

Upon expiration of the applicable retention period, personal data is securely deleted or, where deletion is not possible, is anonymised so that it can no longer be associated with you.

6. Your Data Protection Rights and Freedoms

Subject to the limitations and exceptions provided in applicable data protection law, you have the following rights with respect to your personal data.

6.1 Right of Access to Personal Data

You have the right to access your personal data and to receive a comprehensive copy of all information that Perspective Consultancy holds about you. Upon receipt of your written request for access, we will provide you with a copy of your personal data in an intelligible format, typically within thirty days of your request.

To exercise this right, please contact us using the details provided in Section 11 of this Privacy Policy.

6.2 Right to Rectification of Inaccurate Data

You have the right to request correction, amendment, or rectification of any personal data that you believe to be inaccurate, incomplete, or outdated. We will promptly take reasonable steps to correct or complete such information upon your request.

You may request rectification at any time by contacting us through the contact details provided in Section 11.

6.3 Right to Erasure (Right to be Forgotten)

Subject to certain lawful limitations and exceptions, you have the right to request deletion or erasure of your personal data. However, this right is not absolute and is subject to important qualifications and exceptions.

We may not be able to delete your personal data where such data must be retained to comply with legal obligations, to establish, exercise, or defend legal claims, to perform contractual obligations, or where retention is otherwise necessary and justified under applicable law. Where erasure is possible, we will securely delete your personal data and inform you of our actions.

6.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or XML) and to transmit that data to another data controller of your choice, provided that the processing was based on your consent or on a contract and the processing is carried out by automated means.

We will provide your data within thirty days of your request and may charge a reasonable fee if your requests are manifestly unfounded or excessive.

6.5 Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes, including profiling related to such marketing. Additionally, you may object to processing activities that are based on legitimate interests.

Upon receipt of your objection, we will cease processing your data for such purposes unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for the establishment, exercise, or defence of legal claims.

6.6 Right to Restrict Processing

You may request restriction or limitation of the processing of your personal data in certain circumstances, including where you contest the accuracy of the data whilst we verify its accuracy, where the processing is unlawful but you oppose deletion, where we no longer need the data but you require it for the establishment, exercise, or defence of legal claims, or where you have objected to processing pending verification of whether our legitimate grounds override your rights.

During the period of restriction, we will store your data but will not process it except with your consent or as necessary for legal claims.

6.7 Right to Lodge a Complaint with Supervisory Authorities

You have the right to lodge a complaint with the competent data protection authority if you believe that your rights under applicable data protection law have been violated.

In Uganda, complaints regarding data protection matters may be filed with the Office of the Data Protection and Information Commissioner. For matters falling under the GDPR, you may lodge a complaint with your national data protection authority in your country of residence.

You retain the right to pursue these remedies without prejudice to your right to seek other legal remedies.

6.8 Compliance with Uganda’s Access to Information Act, 2005

In accordance with Uganda’s Access to Information Act, 2005, you have the right to request access to official records and information held by Perspective Consultancy that constitute public or official records within the meaning of that Act.

Requests for access to information under this Act should be submitted in writing to our registered office, and we will respond to such requests in accordance with the procedural requirements and timelines established in the Act. The Act provides certain exemptions and limitations on access to information, which we will apply where applicable.

7. Cookies, Pixels, and Similar Tracking Technologies

7.1 Overview of Tracking Technologies

Perspective Consultancy uses cookies and similar tracking technologies to enhance your browsing experience, facilitate navigation, improve the functionality of our website, and better understand how you interact with our online content and services.

Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit our website and are transmitted to our servers. Similar tracking technologies include pixel tags, web beacons, and local storage mechanisms.

We use both session-based cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them or they expire.

7.2 Categories of Cookies Used

The cookies and tracking technologies we use fall into the following categories:

• Essential cookies: These are necessary for the proper functioning and security of our website, enabling you to navigate our site and use its basic features. These cookies cannot be disabled without compromising website functionality.

• Performance and analytics cookies: These help us understand how visitors use our website, which pages are most popular, where users come from, how long they remain on pages, and which links they click. This information allows us to measure website performance and optimise user experience. These cookies do not identify you personally but generate statistical data.

• Functional cookies: These remember your preferences, settings, and choices when you visit our website, such as language preferences, login information, and customisation choices, enabling a more personalised experience on repeat visits.

• Marketing and advertising cookies: These track your browsing behaviour across our website and potentially across other websites to deliver targeted advertisements and promotional content that may be of greater relevance to your interests. These cookies are used only where you have provided explicit consent for such tracking.

7.3 Cookie Consent and Control

Upon your first visit to our website, you will be presented with a cookie consent banner or notice that informs you about our use of cookies and tracking technologies.

You have the right to accept or refuse non-essential cookies through this consent mechanism. You may also control and manage your cookie preferences at any time through our cookie preference tool or by adjusting the privacy and cookie settings in your web browser.

Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that refusing essential cookies may impair your ability to use certain features and functions of our website.

8. Security of Your Personal Data

Perspective Consultancy implements comprehensive technical, organisational, and administrative safeguards and security measures to protect your personal data from unauthorised access, accidental or unlawful destruction, alteration, disclosure, or loss.

Our security infrastructure includes the following protective measures: encryption of personal data in transit using industry-standard TLS/SSL protocols to prevent interception and unauthorised access; secure data storage facilities with restricted physical access and monitored security systems; regular security audits and vulnerability assessments conducted by qualified security professionals; firewalls and intrusion detection and prevention systems to monitor and defend against unauthorised network access; role-based access controls that limit employee access to personal data to only those individuals who require such access to perform their job functions; employee training and awareness programmes regarding data protection and information security best practices; incident response and breach notification procedures to address any security incidents promptly and in compliance with legal requirements; and regular backup and disaster recovery procedures to ensure business continuity.

However, whilst we strive to maintain high standards of data security, we acknowledge that no method of transmission over the internet or electronic storage system is entirely secure or impenetrable. We therefore cannot guarantee absolute security of your personal data, and any transmission of data to us is at your own risk.

We encourage you to maintain the security of your account credentials and to notify us immediately of any unauthorised access or use of your account.

9. International Transfer of Personal Data

Your personal data may be transferred to, stored in, and processed in countries or jurisdictions other than Uganda, including countries within and outside the European Union or European Economic Area. By accessing our website and providing us with your personal information, you consent to such international transfers of your data.

Where personal data is transferred outside the European Union or European Economic Area to countries that are not recognised by the European Commission as having an adequate level of data protection, we ensure that adequate safeguards are implemented to protect your data. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission, Binding Corporate Rules, your explicit informed consent, or other approved mechanisms under GDPR.

We take all reasonable steps to ensure that your personal data receives appropriate protection in any country to which it may be transferred.

10. Protection of Children’s Privacy

Our website and services are not directed to, designed for, or intentionally marketed to children under sixteen years of age. We do not knowingly collect personal data from children under the age of sixteen without parental or legal guardian consent.

If we become aware that a child under sixteen has provided us with personal data without appropriate parental consent, we will take prompt steps to delete such information from our systems and records.

If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us immediately using the contact details provided in Section 11, and we will assist you in having the information removed.

11. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, our data protection practices, or wish to exercise any of your data protection rights, please contact us using the following details:

Perspective Consultancy Limited
Email: info@perspectiveconsultancy.com
Phone: +256 41 4220523
Postal Address: 3rd Floor Union House Bugoloobi, Kampala, Uganda

Data Protection Officer
Name: Daudi Bitangaro
Email: info@perspectiveconsultancy.com
Phone: +256 41 4220523